FAQ'S

SIZING:

WHAT SIZE SHOULD I GET?

* WHEN CHOOSING THE CORRECT SIZE PLEASE REFER TO YOUR CORRECT SHIRT/BRA SIZE AS THIS WILL BE THE BEST WAY TO DETERMINE THE SIZE NEEDED.

PLEASE NOTE THAT GARMENTS RUN ACCORDING TO COLOMBIAN SIZING WHICH IS ONE SIZE DOWN FROM US SIZING.

YES GARMENTS DO TEND TO RUN SMALL.

THEY ARE TRUE TO FIT.

* BEFORE CHECKING OUT PLEASE REVIEW OUR SIZE CHART TO ENSURE PROPER FIT FOR YOUR SHAPER

* A MEASUREMENT TABLE IS PROVIDED UNDER EACH GARMENT TO ASSIST.

EXCHANGES:

WHAT IF MY GARMENT DOES NOT FIT?

UPON RECEIVING YOUR ORDER REMOVE GARMENT FROM PACKAGE,DO NOT REMOVE TAGS.

TRY THE GARMENT ON WITHOUT GETTING DEODORANT OR ANY TYPE OF STAINS ON IT.

IF THE ITEM DOES NOT FIT PLACE IT BACK IN THE PACKAGE AND CONTACT US THROUGH EMAIL. THERE IS A 7 BUSINESS DAY RETURN POLICY.

MEANING YOUR ITEM MUST BE RETURNED WITHIN 7 BUSINESS DAYS AFTER YOU RECEIVED IT, IN ORDER FOR AN EXCHANGE TO BE MADE.

A $7 REPROCESSING AND SHIPPING FEE WILL BE INVOICED TO YOU FOR YOUR EXCHANGE.

THIS INVOICE MUST BE PAID IN ORDER FOR AN EXCHANGE ITEM TO BE SENT OUT.

PLEASE DO NOT SEND A GARMENT BACK BEFORE NOTIFYING US THAT THE ITEM IS BEING SENT BACK.

NO EXCHANGE WILL BE MADE FOR GARMENTS THAT HAVE BEEN WORN, HAVE SCENTS OR STAINS, OR IF TAGS HAVE BEEN REMOVED.

INVOICE MUST BE PAID BEFORE AN EXCHANGE ITEM WILL BE SENT OUT.

PROCESSING OF RETURNS MAY TAKE 7-14 BUSINESS DAYS

SHIPPING:

ALL ITEMS WILL BE SHIPPED OUT PRIORITY MAIL, ONLY IF PAID FOR DIFFERENTLY!

DUE TO OUR HIGH VOLUME OF ORDERS, ORDERS MAY BE PROCESSED 24-48 HRS AFTER YOUR ORDER IS PLACED

SHIPPING: 2-14 BUSINESS DAYS ON ITEMS IN STOCK

PRE-ORDERS: 3-4 WEEKS BEFORE ITEMS SHIP

MAY BE LATER DEPENDING ON INVENTORY AND DESTINATION ADDRESS.

TRACKING:

A TRACKING NUMBER WILL BE PROVIDED VIA EMAIL ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED

PLEASE DO NOT EMAIL ASKING FOR ONE BEFORE THE ALLOTTED PROCESSING TIME

PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT BEFORE SUBMITTING YOUR ORDER,NO CHANGES WILL BE ABLE TO BE MADE AFTER ORDER HAS BEEN COMPLETED

FOR INTERNATIONAL SHIPPING 4 to 5 WEEKS, PLEASE EMAIL [email protected]

CUSTOMER WILL BE RESPONSIBLE FOR ANY CUSTOMS FEES OR ANY OTHER FEES ASSOCIATED WITH AN INTERNATIONAL ORDER

WE WILL NOT BE LIABLE FOR ANY DAMAGED/LOST MERCHANDISE!!

WHEN PLACING AN ORDER WITH US PLEASE TAKE INTO ACCOUNT OUR SHIPPING TIME FRAME. AS WE DO NOT SHIP ORDERS ACCORDING TO TRAVEL PLANS, WEDDINGS,PARTIES....ETC.

WE WILL NOT BE SHIPPING TO ANY UNREGISTERED ADDRESS!!

PLEASE MAKE SURE YOUR ADDRESS IS VALID!!

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THANKS FOR SHOPPING WITH EBONI'S BOUTIQUE!!

PLEASE DO COME BACK SOON